Delivery and Terms

Prices
Trade prices – contact us for a price list – are offered to businesses holding stock for resale only. Inividuals buying for themselves are asked to buy from our approved stockists, or our retail mail order service. There is no minimum order value, but some low value items are supplied in multi-packs that we are unable to split for trade orders.

Measurements
Some products may vary slightly in size/colour from those shown, and dimensions are given as a guide only. Please check curent specification with our sales team before committing to promotional literature.

Pictures & Text
If you are producing literature containing our product, we are able to supply images similar to those in our catalogue and website. We also offer to check your copy for accuracy (and recommend you do this before committing to print).

Customisation
Many of our products can be customised with a company logo, or even personalised individually, by means of engraving, embroidery, vinyl lettering, or printing. Please contact us to discuss your requirements. We do not offer these services on other companies’ products.

Payment
Payment is required with order unless credit account arrangements have been made. If paying with order and you are unsure how much the invoice total will be, please telephone our sales department for a calculation or a pro-forma invoice (which can be faxed to you to avoid delay). For trade customers who do not have accounts and require goods urgently, we are pleased to supply against a credit or debit card.

Carriage
We dispatch to addresses worldwide, and carriage arrangements vary depending on the destination. We will always endeavour to find the most cost-effective service, and our current rates can be found on the appropriate price list for your country.

Returns and Cancelled Orders
There is no automatic right to return stock or cancel orders. In the event of Nauticalia agreeing to accept returns or an order cancellation a handling fee of 20% will be implemented, and all other costs involved in returning stock will be charged (freight, cleaning, etc). This clause also relates to goods seized in the event of us enforcing our retention to title.

Loss or Damage in Transit
Customers must notify us within two days of arrival of any breakages or losses during transit. Customers signing for receipt of goods should check them first or add a disclaimer to the receipt. In the case of damaged goods, the goods and the original packaging must be retained for inspection by the carrier and our insurers. Notification outside this time period may invalidate any insurance claim. In the event of goods being returned, carriage arrangements must be agreed with Nauticalia beforehand. Items that have been personalised may not be returned for credit unless they are faulty.

The Company
Nauticalia Ltd is a company registered in England, registration number 2282064, VAT registration number GB 285 2641 44.
Managing Director Chris Murdoch
Buying Director Ross Morrell
Operations Director Mark Wilby