Delivery & Terms

At Nauticalia, we sell traditional nautical gifts and practical boating accessories on a wholesale basis to gift shops, museums, chandleries, etc. We are unable to sell directly to personal customers who are asked to buy from our approved stockists (please call us on +44 (0)1932 244396 or use the contact form for details of your nearest Nauticalia stockist).

How to Order

You can order by internet, e-mail, or phone. We can also arrange for our agents to visit you. When using this website to place orders, we will not ask you for any payment online – once you submit your order, we will check our stocks and arrange payment with you by one of the methods below.

Prices

Prices, where shown, exclude VAT and carriage and are subject to minimum order quantities specified.

Stock Holding

Most of the items shown are held in stock, ready for immediate dispatch. If we are unable to supply a particular item at the time of order, we will ‘back order’ it, and send it post-free when it is back in stock. You will not be charged until we dispatch the goods.

Payment

  • Debit or Credit Card - Make payments directly to our office by telephone. Ring 01932 244396 to use your credit or debit card and simply quote your card number, its expiry date, the CVV number and the amount you wish to pay. Payment will not be deducted from your card until goods are despatched. All your transactions are secure and will be kept confidential.
  • Cheque – Please make your cheque payable to Nauticalia Ltd. Write your account number, name and address clearly on the back. Place your unfolded cheque into an envelope and post it to our accounts at: Nauticalia Ltd, The Ferry Point, Ferry Lane, Shepperton, TW17 9LQ.
  • Interbank Transfer/BACS - Use your invoice/statement payment slips to pay by BACS. Simply take the invoice/statement into your own bank branch and pay over the counter. Use your own branch as other banks may charge for this service.
  • Proforma - A proforma invoice will be raised when you place an order. The amount will be payable before goods are taken into receipt.
  • A 30 day credit account is available* for our Trade customers, please fill in the Credit Account Form and return to us by post or email. It may take up to 14 days to administer and set up a credit account.
    *Terms and Conditions will apply

Delivery

Delivery charges and schedules depend on destination and order value, please refer to your specific terms for further details.

Returns and Cancelled Orders

There is no automatic right to return stock or cancel orders. In the event of us agreeing to accept returns or an order cancellation a handling fee of 20% will be implemented, and all other costs involved in returning stock will be charged (freight, cleaning, etc). This clause also relates to goods seized in the event of us enforcing our retention to title. Items that have been personalised may not be returned for credit unless they are faulty.

Loss or Damage in Transit

Customers must notify us within two days of arrival of any breakages or losses during transit. Customers signing for receipt of goods should check them first or add a disclaimer to the receipt. In the case of damaged goods, the goods and the original packaging must be retained for inspection by the carrier and our insurers. Notification outside this time period may invalidate any insurance claim. In the event of goods being returned, carriage arrangements must be agreed with Nauticalia beforehand.

Direct Despatch Terms

Where we send items directly to your customers, goods will be supplied at our trade unit (not volume) prices, with a handling charge of £4 per order. Carriage will be charged at our current rate plus 10% (minimum £10 combined).

A further handling charge of £4 will be made for all returns, refused deliveries and/or return to senders. We will not arrange, or pay for, returns to be collected. We generally do not despatch goods directly to your overseas customers - they should be sent to you to check and forward on. If we agree to send goods to an overseas address then we will not be responsible for damages, failed deliveries, wrong products sent, or goods not wanted.

Descriptions, Images, and Measurements

Descriptions and images are correct at the time of publication. Products supplied may vary slightly from those shown, in particular hand-made items which depend on the artist’s mood. All measurements, weights, and capacities shown are approximate. Please contact us for more accurate dimensions if you have a specific need.

Use of product images and copy

We are happy for customers to use our logos, product images, and copy in connection with the promotion and sale of Nauticalia products – on your websites, catalogues and press releases for example. However, they, and our trading names and styles, must not be used in connection with goods from any other source.


Waste Electrical and Electronic Equipment (WEEE) Regulations

We offer our customers the option to return old electrical and electronic products (WEEE items) on a like-for-like basis when you buy an equivalent item from us. This applies to items that contain electrical or electronic components. For example, if you buy an electronic weather station from us, we will be delighted to take back from you your old electronic weather station and arrange the correct waste disposal of the unit, including correct handling of the electronic components, thus protecting the environment from unnecessary electronic or electrical waste.

An item can be passed to us either at the point of purchase, or within 28 days thereafter. If returning afterwards you will need to show your proof of purchase of the new item. You can do this at one of our shops, or by post to our head office address, Nauticalia Ltd, Ferry Lane, Shepperton, TW17 9LQ either in person or by post/carrier company. Customers wishing to return a WEEE item must pay for any costs incurred in returning the item to us.

Please do not throw electrical equipment (including those items marked with this symbol) in your bin. 


This is because:
- Unwanted electrical equipment is the UKs fastest growing type of waste.
- If you do not recycle electrical items they will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.
- The Waste Electrical and Electronic Equipment (WEEE) Directive requires EC member countries to maximise separate collection and environmentally friendly processing of these items. 

Waste Batteries and Accumulators Regulations
Under the Waste Battery Regulations, Nauticalia now offer a take back scheme for all portable waste batteries. You can return your waste batteries to our head office address, Nauticalia, Ferry Lane, Shepperton, TW17 9LQ, in person during normal office hours. Please do not post such items.

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com. Most supermarkets and larger electrical shops that sell batteries will often have collection bins for used batteries, and some town halls and libraries may also have collection points. Most council waste transfer sites (“the tip"/ “the dump”) have battery recycling.

WEEE Government Registration details:
Nauticalia Limited WEE/FB0133ZR


Nauticalia Ltd, The Ferry Point, Ferry Lane, Shepperton on Thames, TW17 9LQ, England. Tel: +44 (0)1932 244396 E-mail: [email protected]. Company registered in England No 228 2064 ~ VAT Registration GB193 0354 15.

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